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Contact Us
We’d love to hear from you! Whether you have a question, need more information about our services, or just want to say hello, feel free to get in touch.
Fill out our form below or reach out to us directly—we’re here to help and will get back to you as soon as possible.
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How does the monthly subscription work?Our services are billed on a monthly subscription basis, beginning with an onboarding month. After that, your subscription automatically renews each month. You can cancel at any time with no further charges. We set up a direct debit, which automatically collects the payment at the end of each month.
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What’s included in the onboarding month?The onboarding month includes everything needed to set up your services, such as planning, meetings, filming, editing, and other pre-launch activities. This helps us ensure we're aligned with your goals and ready to hit the ground running.
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Can I pause or skip a month of services?At this time, we do not offer the option to pause or skip a month. However, you can cancel the service at any time, and it will end at the conclusion of the current billing cycle.
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Are your services suitable for startups or small businesses?Yes, absolutely! Our team specializes in helping startups and small businesses create a strong brand presence and manage their social media effectively. Our services are designed to be flexible and scalable to meet the needs of businesses at any stage.
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What’s included in the brand design service?Our brand design service includes logo creation, color palette development, typography selection, and a style guide to ensure your brand’s visuals are consistent across all platforms.
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How many design revisions do I get?We offer up to two rounds of revisions for each design. This allows you to make adjustments and ensure the design reflects your vision. Additional revisions may be available for an extra fee.
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Can I request specific fonts, colours, or styles?Yes, absolutely! We welcome your input on fonts, colors, and styles. We’ll work with your preferences to create a design that aligns with your brand’s personality.
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Do you provide templates I can reuse?Yes, we offer a customizable template kit that you can reuse for your future marketing materials. Along with the templates, you’ll receive a comprehensive brand guide to ensure your branding stays consistent across all channels. These resources are designed to save you time and maintain a unified look for your business.
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Which platforms do you create content for?We create content for a variety of platforms including Instagram, Facebook, YouTube, TikTok, and more. We tailor the content to fit the unique style and requirements of each platform.
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Will you schedule posts for me?Yes, we can handle scheduling posts to ensure your content goes live at the best times for maximum engagement. We use social media management tools along with a custom social media calendar to keep everything organized and on track.
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Do I need to provide the photos or assets?You can provide your own photos or assets, but we’re also happy to source or create visuals that align with your brand. We ensure everything is cohesive with your brand’s look and feel.
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Can I request content in advance for approval?Yes, we always offer the opportunity for you to review and approve content before it’s published. We can provide drafts for approval as needed.
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How many posts do I get per month?You’ll receive 8 custom-designed social media posts per month, which include a mix of graphics and images tailored to your brand. Additionally, you'll receive 12 reels per month to keep your social media active and engaging.
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Can you work with content I’ve already created?Absolutely! If you have existing content that you'd like to repurpose or incorporate into your strategy, we can work with it and adjust it to fit your ongoing campaign.
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What should I do when filming starts?We’ll work with you to schedule filming days that suit you. We may also consult with you to understand what type of content you’re comfortable with and how we can create the best results together. Just be ready to share your ideas and preferences—your input helps us tailor the content to your brand.
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Do I need to prepare a script?Not necessarily. We can help guide you with talking points or create a script together if needed. Whether you prefer to freestyle or follow a script, we’ll make sure you feel confident on camera.
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Can I choose the filming location?Absolutely! You’re welcome to choose the filming location. We’re flexible and happy to work around your needs to capture the best content in a setting that suits you.
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Can I request a reshoot if I’m not happy?No problem—we can reshoot or rearrange to create new content. We’ll never post anything you’re not happy with. Your satisfaction and comfort come first.
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How do I make payments?You’ll receive an invoice with full payment details. Please ensure payment is made within 7 days of receipt. If you have any questions, feel free to contact us directly.
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Do you offer refunds?A 50% refund is available if you cancel at least 7 days before the end of the onboarding month, provided there's no breach of contract and the request is submitted on time. No refunds are issued after this period or for services already rendered—unless there's a proven breach by us.
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What’s your cancellation policy?You can cancel anytime. If it's during onboarding, the service stops at the end of that month. After onboarding, your subscription ends at the close of the current billing month, and you won’t be charged again.
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